The other day I was perusing through the online Juneau Empire, and happened upon the 2011 BIC survey. As any good dutiful Juneauite I went through it checking this and that. I was not at all impressed by the survey. There were categories that just don’t exist here. Where’s the outdoor dinning? A seafood restaurant? Does someone actually make chowder from scratch? And ditto how many deserts are made here? Most come frozen on the barge, and they’re just thawed, plated and served. Crabcakes? Thought this was Alaska, not somewhere on the East coast.
Then there the Legal, financial & Real Estate Services and the Medical Services sections. Anyone who has engaged more then 3 attorneys raise your hand. How many hearing aid professionals are then in Juneau anyway? Surprised that the phone book lists about 4 acupuncturists and bet you can find them all at one of our local smoothie shops or lunching at one of Juneau’s fabulous and fabled delis. That is if they can find a seat at their deli because of all of those having lunch with clients.
OK, so I am using the needle myself, but this is probably a canned downloaded survey that really doesn’t fit a city of 30,000 where basically the only way in and out are water and air.
It is completely unforgivable that there are three categories for alcohol. With the high rate of alcohol consumption in Alaska, should we promote its use in anyway?
In closing these are some of my choices for good service I’ve experienced in Juneau.
There’s Tony, 16 years old and works the closing shift out at Carrs. While some of the other checkers are half asleep, this guy is bright and wide awake. Tony knows what he is doing and does it quickly and smoothly. Ee always wears a great smile and has a sense of humor to match!!
Susan at the state court building, who you’ll find on the bottom floor, patiently explaining to people what they need to do to file their small claims papers correctly. She has been there for nine years, but you’d never know it. No boredom shown by her! Susan was in sharp contrast to the clerk that “helped” me their a couple of years ago. She refused to answer even the simplest of questions. If I’d have asked the time, am sure she would have felt and probably said it was not her job to tell me what time it is! That was not a fun encounter. And, he he, last week she was sitting close enough to hear every time I complemented Susan on being so pleasant, helpful and patient. The look on her face, told me Susan was going to hear from her about wasting her time like that, in particular on a known jerk of a nobody like me!
There are the tellers at Denali Credit Union. It used to be there was only teller who was pleasant to deal with. They’d be there today and gone tomorrow. Probably to much flack from the others on the line of “What ya doing being nice to those on the other side of the counter?” They treated me like I was scum, a crook, con man, scammer and worst. And now all of a sudden they are batting 4 for 4! That is 4 very pleasant tellers, who efficiently go about taking care of you, smiling and bantering at the time. For great customer service 90% of it is saying, “Hi! How are you doing? What can I do for you?” Every time I go in there I let the Fantastic Four know how much I appreciate the change. And after years of complaining to the manager, usually give him the same message.
James at the door of our local Costco, is in a classs by himself. And Costco not only has the best produce in town, but also the best service.
I could go on and on about the bad service I have received here in Juneau. But I'd rather point out what I like.
Then there the Legal, financial & Real Estate Services and the Medical Services sections. Anyone who has engaged more then 3 attorneys raise your hand. How many hearing aid professionals are then in Juneau anyway? Surprised that the phone book lists about 4 acupuncturists and bet you can find them all at one of our local smoothie shops or lunching at one of Juneau’s fabulous and fabled delis. That is if they can find a seat at their deli because of all of those having lunch with clients.
OK, so I am using the needle myself, but this is probably a canned downloaded survey that really doesn’t fit a city of 30,000 where basically the only way in and out are water and air.
It is completely unforgivable that there are three categories for alcohol. With the high rate of alcohol consumption in Alaska, should we promote its use in anyway?
In closing these are some of my choices for good service I’ve experienced in Juneau.
There’s Tony, 16 years old and works the closing shift out at Carrs. While some of the other checkers are half asleep, this guy is bright and wide awake. Tony knows what he is doing and does it quickly and smoothly. Ee always wears a great smile and has a sense of humor to match!!
Susan at the state court building, who you’ll find on the bottom floor, patiently explaining to people what they need to do to file their small claims papers correctly. She has been there for nine years, but you’d never know it. No boredom shown by her! Susan was in sharp contrast to the clerk that “helped” me their a couple of years ago. She refused to answer even the simplest of questions. If I’d have asked the time, am sure she would have felt and probably said it was not her job to tell me what time it is! That was not a fun encounter. And, he he, last week she was sitting close enough to hear every time I complemented Susan on being so pleasant, helpful and patient. The look on her face, told me Susan was going to hear from her about wasting her time like that, in particular on a known jerk of a nobody like me!
There are the tellers at Denali Credit Union. It used to be there was only teller who was pleasant to deal with. They’d be there today and gone tomorrow. Probably to much flack from the others on the line of “What ya doing being nice to those on the other side of the counter?” They treated me like I was scum, a crook, con man, scammer and worst. And now all of a sudden they are batting 4 for 4! That is 4 very pleasant tellers, who efficiently go about taking care of you, smiling and bantering at the time. For great customer service 90% of it is saying, “Hi! How are you doing? What can I do for you?” Every time I go in there I let the Fantastic Four know how much I appreciate the change. And after years of complaining to the manager, usually give him the same message.
James at the door of our local Costco, is in a classs by himself. And Costco not only has the best produce in town, but also the best service.
I could go on and on about the bad service I have received here in Juneau. But I'd rather point out what I like.
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