Mickey & BOA go to the mattresses

7/5/11

BOA,

On April 8, 2011, I flew from Juneau to Seattle.  Before boarding the plane I made a payment of $1,111.11 on my VISA account.  The reason for my trip was a family medical emergency.  The day before my brother’s wife had been diagnosed with brain cancer.  I knew my 89 year old mother would be distraught over this.  My mother is in very poor health and I wanted to be there for her as well as my sister-in-law & brother.  When I arrived in Seattle, I found my layover which I thought was very short was around 7 hours.  I had my puppy traveling in baggage and decided to check on auto rentals. 

Found an amazing inexpensive one way rental.  And then there I was on the phone begging you to allow the charge.  After several calls, totaling about an hour you did! 

As you know I am a legacy cardholder from Sea First.  And have my Alaska Airlines charge card for over 20 years.  I didn’t want to go through this hassle each time I used the card,  So every time I charged something, I got online and made payment for it. 

This was to no avail, my charges kept being blocked.  Not every one.  It was usually a small one for a few dollars.  I spent hours on the phone.  The trip took longer then I expected.  On Sunday one of your agents, who was so very rude and huffy told me that my charges would continue to be blocked unless I filled a travel itinerary, letting BOA know where I was going and when I was going to use the card.  I told this person, who acted so puffed up with his importance that there was no way in hell I was going to do that.  I also told him that, in my opinion, this was no way to treat a long time good customer such as I.  And with this call I had enough of BOA. 

OK since you were treating me so very badly I was just going to walk away.  My card was shredded, and I let you know how I felt about the way I was treated.  And since you had treated me so badly I was going to return the favor by walking away my obligations to you.

Since then I’ve calmed down a little.  Where do you propose we go from here?  Should we kiss and make up?  Or what do you suggest for a parting of the ways.  When and if you respond let me know an email address, I can respond to.  You have blocked my ability to contact you via email from my online account.  Respond only by email.

I will not spend hours on the phone, talking to one person after another, being transferred from one department to another.  Whoever contacts me should be someone well versed in dealing with people and have the authority to make decisions. 

READ THIS NOTE BEFORE YOU REPLY.  A FORM LETTER TYPE RESPONSE WILL BE IGNORED.  PHRASES LIKE ‘VALUED CUSTOMER’ AND INSINCERE APOLOGIES JUST MAKE ME WANT TO PUKE.

The ball is in your court.......

Mickey